Privacy Policy

At Intuist Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services, including the Veda Platform.

THE SHORT VERSION

We collect what you give us (name, email, company) plus standard usage data (IP, device, browser) to run and improve the service.
We don’t sell your data. We share it only with service providers working on our behalf, with your consent, or when the law requires.
Data from Google APIs follows Google’s Limited Use policy — it is never used for ads or unrelated AI training.
You can ask for access, correction, or deletion of your data at any time via support@intuist.ai.
You can delete your account yourself from the Veda app (menu → Delete account) or by email; the steps and what is kept are on intuist.ai/delete-account.
The brief, contact and partner forms on intuist.ai use Cloudflare Turnstile, an invisible check that reads signals from your browser and device, including your IP address, to tell a person from a bot.
Veda works with Anthropic’s Claude models, run by Anthropic and by Amazon Web Services (Bedrock); ElevenLabs and OpenAI (voice, streamed straight from your device); Google; and Meta (a fallback coding model when she builds). The Veda app tells you it uses third-party AI and asks before anything leaves your phone.

This summary is for convenience only — the full policy below is what governs.

CLAUSE 1

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, contact us, or participate in any interactive features. This may include your name, email address, company information, and any other information you choose to provide. We also automatically collect certain information when you use our Services, including your IP address, device and browser type, operating system, and information about how you interact with our Services.

CLAUSE 2

How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, to process transactions and send you related information, to send you technical notices, updates, security alerts, and support and administrative messages, to respond to your comments, questions, and requests and provide customer service, to communicate with you about products, services, offers, and events offered by Intuist and others, and to monitor and analyze trends, usage, and activities in connection with our Services.

CLAUSE 3

Information Sharing

We do not share your personal information with third parties except as described in this Privacy Policy or with your consent. We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. We may also share information in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation.

CLAUSE 4

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

CLAUSE 5

Data Retention

We retain personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

CLAUSE 6

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. You may also have the right to opt out of certain data processing activities. To exercise these rights, please contact us using the information provided below.

CLAUSE 7

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site. Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but doing so may affect the availability and functionality of our Services.

CLAUSE 8

Third-Party Services

Our Services may contain links to third-party websites and services. We are not responsible for the practices employed by websites or services linked to or from our Services, including the information or content contained therein. Please remember that when you use a link to go from our Services to another website, our Privacy Policy does not apply to those third-party websites or services. The brief, contact and partner forms on intuist.ai use Cloudflare Turnstile, an invisible check that tells a person from a bot without showing a box or a puzzle. Your browser loads Turnstile from Cloudflare when you start filling in one of those forms, or as soon as the home page opens on a computer, where the cursor starts in the brief box; Turnstile reads signals from your browser and device, such as your IP address, your browser's user agent and its TLS fingerprint, to give that verdict. Cloudflare processes those signals on our behalf to protect the forms, and also uses them to improve its bot detection, as its Turnstile Privacy Addendum (cloudflare.com/turnstile-privacy-policy) describes.

CLAUSE 9

Google API Services & Limited Use

Some Intuist features let you connect your Google account (Google Drive, Google Calendar, Gmail, Google Sheets, Google Meet). Intuist's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide the features you enable, we do not use it for advertising, we do not sell it, and we do not allow humans to read it except with your permission, for security purposes, or to comply with law. See our Google API Data Practices page for full details.

CLAUSE 10

Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

CLAUSE 11

AI Processing and Sub-processors

Veda answers, builds and works by sending what you give her to AI models run by third parties on our behalf. What you type to Veda, the documents and photos you send her, and the context of your workspace that she needs to answer are sent to Anthropic's Claude models, run by Anthropic and by Amazon Web Services (Bedrock), for chat, reasoning and reading documents and photos. When you talk to Veda by voice in the Veda app, on the Desk or in the brief on intuist.ai, your microphone audio is streamed from your device directly to ElevenLabs, which produces Veda's voice and the transcript of that conversation; in the Veda app, if that road is unavailable, the audio goes directly to OpenAI instead, which does the same. Either way the audio does not pass through Intuist's servers. If you press Speak it instead in the brief on intuist.ai, the recording goes to our servers, which send it to ElevenLabs for the transcript; we do not store the recording. The apps Veda builds think with the AI model each app is set up to use: Anthropic's Claude models, run by Anthropic and by Amazon Web Services (Bedrock); OpenAI; Google (Gemini); or a model Intuist runs itself. When Veda builds an app, the request you wrote and the code she is writing for it go first to a coding model we run ourselves; if that model is unavailable or struggling, the same content goes to Meta (Muse Spark), and then to Anthropic's Claude models or to Google, as fallbacks. Apart from ElevenLabs, each of these providers processes the data to provide the service to you, under contracts that prohibit using it to train their models; the standard Muse Spark model we use is one Meta's published terms describe as not used to improve their products. ElevenLabs handles voice conversations, and the text of any answer you ask Veda to read aloud, under its own terms and privacy policy. Before anything leaves your phone, the Veda app tells you that it sends what you type, say or upload to third-party AI services and asks for your consent; those services are the providers named in this section.

CLAUSE 12

Voice, Camera and Photos

The Veda app uses your microphone only while you are in a voice conversation with Veda, and stops when the conversation ends. It opens the camera or your photo library only when you tap the camera button. A photo you send is read once to extract its text and is not stored; the text that was read from it is kept on the work order it created, which you can see, share or delete like any other request. Voice conversations are metered by the minute; the minutes, not the audio, are kept on your account.

CLAUSE 13

Push Notifications and Device Identifiers

If you allow notifications, the Veda app registers a push token (an identifier issued by Apple or Google for your device) with our servers so Veda can tell you when work is waiting on you, when something you asked for is finished, or when she has fixed something. The token is stored against your account, is not shared with anyone else, and is deleted when you sign out on that device or delete your account.

CLAUSE 14

Text Messages (SMS)

Veda Night Shift, our after-hours phone line for IT service providers, sends alert text messages to on-call technicians who have agreed to receive them on intuist.ai/night-shift/sms-alerts. We use a mobile number given to us for that program only to send those alerts and the replies the program needs (HELP and STOP). Mobile numbers and text-message opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes; they are shared only with the carriers and the messaging provider that deliver the messages. Reply STOP to any of our texts to stop them, or HELP for help.

CLAUSE 15

Changes to This Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice. We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices.

FACEBOOK DATA PRACTICES: How we handle Facebook authentication and user data
GOOGLE API DATA PRACTICES: Drive, Calendar, Gmail, Sheets and Meet, with our Limited Use statement
ZOOM APP GUIDE: Adding, using and removing our Zoom app, and how we handle Zoom data
CLOUDFLARE TURNSTILE: Cloudflare’s Turnstile Privacy Addendum, for the human check on our website forms
CASA CERTIFICATE: TAC Security Google CASA Partner certification
COMPANY: Intuist Inc.
PRIVACY CONTACT: privacy@intuist.ai