They told her what should exist.

Work Order Kanban

She reads each order out of the mail and its attachments and sets it on the board as a card the client's office works from. Notes to the contractor go out from the same card.

Deedwise, and a manuscript workbench

Scanned land deeds go in, and a record a registry can search comes out. The workbench is for reading manuscripts in old Indian scripts.

RCM Command Center

Prior authorization, denials and underpayments, each with its own workstation and dashboard, running on sample data. A revenue-cycle consultant directs the work.

Sentinel, and outbound sales desks

Sentinel is a phishing-detection agent that gives its reasons with every verdict. The sales desks are the ones she runs for the accounts Sirin brings her.

Riven

A leadership coach drawn from the firm's own method, which the firm offers to its client organisations. Riven remembers what each person brought to it before, so the coaching builds from one conversation to the next, and it follows up by email when someone has gone quiet.

Master Proposal Builder

One master proposal, a library of the team's own language and its style, and a new proposal drafted from them for each funder. Beside it, a command centre for grant proposals, impact reports and donor outreach.

SocialWise

A social-skills coach. It suggests a skill video, helps write what to say, then plays the other side of the conversation and coaches along the way.

Reporting, RFPs and grants

Donor and government reporting compiled from focus groups and interview transcripts, and RFP and grant applications that take less of the team's time.